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Frequently Asked Questions

Answers to the most common questions about orders, shipping, returns, and support.

Can I change or cancel my order?

If your order hasn’t shipped yet, yes — we’re happy to help you modify or cancel it. If it has already shipped, you can return the item once it arrives. Just contact us to start the process.

Do you offer order tracking?

Absolutely. Once your order ships, you’ll receive a tracking number by email. You can also contact us anytime for status updates.

How much does shipping cost?

We charge only the actual cost to ship — no upcharges or hidden fees. Shipping rates are calculated at checkout.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Do you ship internationally?

Yes. We ship worldwide, including:

  • Alaska

  • Canada

  • South America

  • Europe

What shipping carriers do you use?

We use trusted carriers like UPS Ground, USPS, FedEx, and DHL Express. If you have a preferred carrier, let us know at checkout.

Ordering & Payment

What payment methods do you accept?

We accept the following:

  • Visa

  • Mastercard

  • Discover

  • American Express

  • PayPal

  • Wire Transfer

  • Checks and Money Orders

  • Cashier’s Checks

If you prefer a specific payment method, just let us know and we’ll do our best to accommodate.

Can I get a discount for using a wire transfer?

Yes — for larger orders, we offer wire transfer discounts to help you avoid credit card processing fees.

Returns & Refunds

What’s your return policy?

Returns are accepted within 30 days if the item is unopened and in sellable condition. Shipping costs are non-refundable.

Are there restocking fees?

  • Unopened items: No restocking fee (just deduct shipping cost if not defective)

  • Installed/used items: Up to 25% restocking fee (due to reconditioning costs)

  • Returns without a new purchase: May incur a 3% credit card fee

How do I start a return?

Contact us to receive an RMA (Return Authorization). If it was our error, we’ll email you a prepaid return label.

How are refunds issued?

Refunds can be issued by check or returned to your original payment method after we receive the returned item in acceptable condition.

Other Questions

Do you offer installation?

Yes — we provide professional installation services at KTTD (Troutdale, Oregon). Typical turnaround is 1–2 weeks. Call us to schedule.

Where are you located?

AVIA Avionics
13203 SE 172nd Ave, Ste 166 #374
Happy Valley, OR 97086
📞 (855) 500-3044

 

What is a wishlist?

A wishlist lets you save products you're interested in for future purchases. It's perfect for comparing items or planning a future upgrade.

Order tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

JPI REBATES LIVE

Instant Rebate applied manually when you call in your order 855-500-3044 we'll update our prices as quick as we can.

Date

BUY ONE GET
ONE FREE

Deal Ends when Supply has run out

Date

REBATES ARE NOW LIVE

Click to download the Rebate form and purchase from costaero. Rebates are mail in after you receive the unit from EI.

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